Before submitting these tasks, you must answer if any of the speakers in the audio have spoken about names in the audio. In this case you should pay attention because it does not refer to when the speaker says a name (Ex: John) but when he mentions the word "Name".
In this case, all you have to do is answer yes or no, depending on what corresponds.
1) The audio says:
[00:00:00] Could you tell me your name?
[00:00:00] I need your name.[00:00:00] My name is John.
In these cases you must select the option of Yes, since the speakers speak of people's names in the audios.
2) The audio says:
[00:00:00] I'm John.
[00:00:00] John and i'm thirty years old.
In these cases you must select the option of No, since the speakers do not speak of people's names in the audios, but rather they mention the names directly.