Guide to complete "What's it about?" tasks

 

In some tasks, you will have to answer certain questions before submitting the task. It is very important that you place the tags correctly, that is why we have several articles available that explain and exemplify which tags should be used in each case.


Content:

    1. "Account Number" - a customer account number for a company or service.

    2. "Address"- A street, city, state.
    3. "Bank Account Number" - bank account number, 10-12 digits.
    4. "Confirmation, Order Approval Number" - agent supplies this number. 
    5. "Credit Card #" - a mention of credit card numbers.
    6. "CVV" - 3 or 4 digit security code usually on the back of credit card.
    7. "Date, Birth" - birth date.
    8. "Date, Expiration" - credit card expiration date.
    9. "Date, Other" - appointment date, other dates.
    10. "Full Social Security Number" - 9 digit number, e.g. xxx-xx-xxxx.
    11. "Last 4 Of Credit Card" - four digits.
    12. "Last 4 of Social Security Number” - “last four of your social” is a common phrase preceding this number.
    13. "Measure Of Time", Days, Weeks, Hours, Months.
    14. "Other Number", mention of a number which has preceded or will follow, no digits.
    15. "Passport Number".
    16. "Phone Number", 10 digit number including area code.
    17. "Price / Amount (Currency)".
    18. "Reference Number".
    19. "Routing Number" - a nine-digit routing number for a bank account.
    20. "Zip Code" - 5 digit number associated with a mailing address.
    21. "Tax ID Number".
    22. Not related - The conversation is not about any kind of number (Nor amount, nor date, nor code, etc).
    23. Numbers without context - Audio contains numbers (digits) without context.

 

What's the person's tone?


To complete these tasks, you will need to label them according to the tone of the speaker. This is easier than it sounds and here you will find all the tags and explanations for when you should use each one.

Neutral:
The speaker does not appear to speak in any distinctive way, no particular emotion can be deduced from his tone of voice.

Positive:
This tag is used when the speaker conveys effusiveness or happiness. It can be noticed by the inflections in his tone of voice, he can speak more quickly or he can raise his voice a little. It can also be associated with receiving good news.

Negative:
This tag is used when the speaker conveys anger, disgust, or irritation. The speaker may raise his voice, yell or use insults. It can also be associated with receiving bad news.

 

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Did someone talk or ask about person's names in the audio?


Before submitting these tasks, you must answer if any of the speakers in the audio have spoken about names in the audio. In this case you should pay attention because it does not refer to when the speaker says a name (Ex: John) but when he mentions the word "Name".

In this case, all you have to do is answer yes or no, depending on what corresponds.

Examples:

1) The audio says:

[00:00:00] Could you tell me your name?

[00:00:00] I need your name.

[00:00:00] My name is John.

In these cases you must select the option of Yes, since the speakers speak of people's names in the audios.


2) The audio says:

[00:00:00] I'm John.

[00:00:00] John and I'm thirty years old.

In these cases you must select the option of No, since the speakers do not speak of people's names in the audios, but rather they mention the names directly.

 

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Did someone ask something?


Before submitting these tasks, you must answer if any of the speakers in the audio has asked a question.

In this case, all you have to do is answer yes or no, depending on what corresponds.

Examples:

1) The audio says:

[00:00:00] Could you tell me your phone number?

[00:00:00] I need the number.

[00:00:00] What number are you referring to?

In these cases you must select the Yes option, since there is a question in the audios.

2) The audio says:

[00:00:00] To complete the order I will need some information.

    [00:00:00] My number is five eight nine seven two two.

    In these cases you must select the No option, since there is no question in the audios.

     

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    Are there person names mentioned in the audio?


     

    Before submitting these tasks, you must answer if any of the speakers that appear in the audio have mentioned a name in the audio.

    You must copy the name that appears on the transcript, click the "ADD NAME" button and paste the email into the white box.

     


    Examples:

    1) The audio says:

    [00:00:00] I need your name.

    [00:00:00] Could you tell me your first and last name?

    In these cases, you must not add any name, since the speakers do not mention names directly.

    Also if the name is mentioned in an email, you should not mark it as a name but as an email:

    [00:00:00] My email is John Smith at Gmail dot com.

    If you want to learn how to tag an audio when an email is mentioned, please, click here. 


    2) The audio says:

    [00:00:00] My name is John Smith.

    [00:00:00] My name is John and I am thirty years old.

    In this case, all you have to do is answer adding the name of the person.

    You must copy the name that appears on the transcript, click the "ADD NAME" button and paste the name into the text box. Once this is done you must press the button that says Submit.

     

     

    Are there emails mentioned in the audio?

     

    Before submitting these tasks, you must answer if any of the speakers that appear in the audio have mentioned an email in the audio.

    You must copy the email that appears on the transcript, click the "ADD EMAIL" button and paste the email into the white box.


     

    Examples:

    1) The audio says:

    [00:00:00] I need your email.

    [00:00:00] Could you tell me your first and last name and your email?

    In these cases, you must not add any email, since the speakers do not mention an email address directly.

    2) The audio says:

    [00:00:00] My email is John Smith at Gmail dot com.

    [00:00:00] My email is John at Hotmail.

    3) If an email is partially mentioned, also identify it as mail, for example:

    [00:00:00] at Gmail dot com

    [00:00:00] three seven at Yahoo dot

     

    In these cases, you must put the mail, since the speakers mention email addresses directly.

    You will see that a blank space appears to add the email. For this, you must select the email, copy it, and paste it in the blank space. Once this is done you must press the button that says Submit.

     

    Do not write the email yourself in the white box: You have to copy and paste it, as it has to be exactly as it is written in the transcription!

     

     

     

                            

    Is the audio about numbers? (Digits pronounced or not)


    Most of the tasks are surrounding numbers and banking information. Since the audio files are short, it may happen that there is never a complete credit card or social security number, but this is not the main aspect to take into consideration. Rather, it is important that you listen to a phrase that exactly says “what is your credit card number” or “what is your social security number” and tag it accordingly. If there are only numbers in the audio (and a few nonspecific words), you should tag it as “Undetermined.” But let's not get carried away, and let’s get down to the list of tags and the examples!

    "Account Number" - a customer account number for a company or service.

    Correct use of this tag - examples:

    The audio says:

    [00:00:00] Could you tell me your account number.

    [00:00:00] My account number is six three.

    [00:00:00] Now I need your account number.

    [00:00:00] Sure, it is four six eight.

    [00:00:00] Account number two one eight eight four seven two four O five?
    [00:00:05] Yep.
    [00:00:06] [breath 00:00:06] Okay. And.

    [00:00:00] Does your account number end with six zero one two?

    Incorrect use of this tag:

    [00:00:00] What is your personal identification number on the account?

    [00:00:00] Updated for you. Yes. So let me go and open up the account we're going.

    "Address"- A street, city, state.

    Correct use of this tag - examples:

    The audio says:

    [00:00:00] Could you give me your address, please?

    [00:00:00] Sure we're still here at the sixteen forty seven Creek Sign drive.

    [00:00:00] Orchard Street in Crystal River.

    [00:00:00] And the billing address just to make sure it's correct, it's one zero three.

    [00:00:00] One, zero, three, three, zero, West forty-fourth Avenue.

    "Bank Account Number" - bank account number, 10-12 digits.

    Correct use of this tag - examples:

    The audio says:

    [00:00:00] And your bank account number.

      [00:00:00] Could you give me your bank account number?

      [00:00:00] My bank account number is zero zero four nine nine eight seven seven five three four four.

      [00:00:00] Bank account number.

      [00:00:00] Zero two one two.

      [00:00:00] Your bank account number ends with five two one eight?

      Incorrect use of this tag:

      [00:00:00] Four six six eight three three two five six nine. 

      [00:00:00] Seven two two five six nine three eight four four one zero.

      "Confirmation, Order Approval Number" - agent supplies this number. 

      The conversation is about a confirmation or order number. (Specific numbers can be pronounced or not). 

      Correct use of this tag - examples:

      The audio says:

      [00:00:00] Your confirmation code is one zero zero nine.

      [00:00:00] Your order number is four four three eight.

      [00:00:00] Your order has been approved, the number is eight nine six five.

      [00:00:00] To track your order, the number is two two five five.

      [00:00:00] Your order has been confirmed your tracking number is four two three six six.

      "Credit Card #" - a mention of credit card numbers.

      Correct use of this tag - examples:

      The audio says:

      [00:00:00] Your credit card number is four six two five.

        [00:00:00] My card number is eight four six seven two two.

        [00:00:00] And your credit card number.

        [00:00:00] To complete the transaction I need your credit card number.

        [00:00:00] Could you repeat your credit card number?

        [00:00:00] The last thing would be to confirm your credit card number.

        [00:00:00] My credit card number is six two four five.

        "CVV" - 3 or 4 digit security code usually on the back of credit card.

        Correct use of this tag - examples:

        The audio says:

        [00:00:00] Now I need your C V V number.

          [00:00:00] The C V V number is six eight three.

          [00:00:00] In the back of your credit card is the C V V number.

          [00:00:00] Four six nine.

          *Remember that in the case of spelling you must write the letters separated by a space.

          Incorrect use of this tag:

          [00:00:00] Four six nine seven.

          [00:00:00] Four six seven.

          [00:00:00] May I have the four digit security code for this account, please?

          "Date, Birth" - birth date.

          Correct use of this tag - examples:

          The audio says:

          [00:00:00] Personal information. Your date of birth.

          [00:00:00] All right and then date of birth.
          [00:00:03] Nineteen fifty*.

          [00:00:00] Forty six? [laugh 00:00:03] It's his birthday I can't remember.

          [00:00:00] To update the information I need your date of birth.

          [00:00:00] Let’s start by completing your date of birth.

          [00:00:00] Sure it is the ninth of November.

          Incorrect use of this tag:

          [00:00:00] The ninth of January.

          "Date, Expiration" - credit card expiration date.

          Correct use of this tag - examples:

          The audio says:

          [00:00:00] To proceed with the transaction I need the expiration date of your credit card.

          [00:00:00] The expiration date is July twenty twenty one.

          [00:00:00] The expiration date of the card.

          [00:00:00] Could you tell me the expiration date?

          [00:00:00] The last step is the expiration date of the card.

          Incorrect use of this tag:

          [00:00:00] The fourth of May.

          "Date, Other" - appointment date, other dates.

          Correct use of this tag - examples:

          The audio says:

          [00:00:00] I have an appointment with the doctor on the thirteen.

          [00:00:00] I have to pick up my results on Monday. 

          [00:00:00] Could you come to the office on the eighteen of June?

          [00:00:00] I want to make an appointment with the dentist for next week.

          "Full Social Security Number" - 9 digit number, e.g. xxx-xx-xxxx.

          Correct use of this tag - examples:

          The audio says:

          [00:00:00] Could you give me your full social security number?

            [00:00:00] My social security number is eight nine four four six two three three nine.

            [00:00:00] Check. May I have your social security number?
            [00:00:04] Yeah, will*

            [00:00:00] Full social security number.

            [00:00:00] Full social security number.

            [00:00:00] Nine eight eight two two two one zero six.

            [00:00:00] Social is four six two three one one.

            [00:00:00] Have your Social Security number. We will need your Social Security number to confirm the idea.

            Incorrect use of this tag:

            [00:00:00] Eight nine four four six two three three zero.

            "Last 4 Of Credit Card" - four digits.

            The conversation is about the last four digits of a credit card. (Specific numbers can be pronounced or not). 

            Correct use of this tag - examples:

            The audio says:

            [00:00:00] Last four digits of your credit card number.

            [00:00:00] Last four of your credit card.

            [00:00:00] One zero zero six.

            [00:00:00] The last four digits of my credit card are two two eight eight.

            [00:00:00] And now the last four of your credit card.

            [00:00:00] Could you confirm the last four digits of your credit card?

            Incorrect use of this tag:

            [00:00:00] Eight nine four four.

            [00:00:00] The four digits of your personal identification number.

            "Last 4 of Social Security Number” - “last four of your social” is a common phrase preceding this number.

            The conversation is about the last four digits of a social security number. (Specific numbers can be pronounced or not). 

            Correct use of this tag - examples:

            The audio says:

            [00:00:00] Account. [uh 00:00:04] Can you verify the four digit pin password please, which is the last four of your social?

            [00:00:00] Last four of your social.

            [00:00:00] One six zero zero.

            [00:00:00] The last four digits of my social are three three nine nine.

            [00:00:00] Four digits of your social security number?
            [00:00:03] [ah 00:00:03] Yes. Two, four.

            [00:00:00] Could you confirm the last four digits of your social security number?

            Incorrect use of this tag:

            [00:00:00] One nine eight four.

            [00:00:00] The four digits of your personal identification number.

            [00:00:00] Have your Social Security number. We will need your Social Security number to confirm the idea.

            "Measure Of Time", Days, Weeks, Hours, Months.

            Correct use of this tag - examples:

            The audio says:

            [00:00:00] Okay. Give me one second. Let me take a look here.

            [00:00:00] You’ll receive and email within the next hour

            [00:00:00] I’ve been with the company for three years now

             
             

            "Other Number", mention of a number which has preceded or will follow, no digits.

            Correct use of this tag - examples:

            The audio says:

            [00:00:00] To the correct person, this carrier, so I just need the last four.

              [00:00:00] Your personal identification number, which is?

              [00:00:00] Let's try another number.

              [00:00:00] We need that number, just in case.

              [00:00:00] Okay. Can you please verify the PIN number of the account?

              [00:00:00] What is your personal identification number on the account?

              [00:00:00] The four digits of your personal identification number.

              "Passport Number".

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] My passport number is twenty forty three eighteen.

              [00:00:00] I need your passport number.

              [00:00:00] Next, your passport number.

              [00:00:00] Could you tell me your passport number.

              [00:00:00] We need your passport number to continue.

              [00:00:00] Sure, four three two zero zero.

              "Phone Number", 10 digit number including area code.

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] Thank you.
              [00:00:06] And may I have a mobile number?

              [00:00:00] Could you give me your telephone number?

              [00:00:00] My phone number is zero four zero nine eight nine seven seven five three.

              [00:00:00] Phone number.

              [00:00:00] Zero two one two.

              [00:00:00] The area code is four four one. 

              Incorrect use of this tag:

              [00:00:00] Eight nine four four zero two one two seven six. 

              "Price / Amount (Currency)".

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] The total would be eighteen dollars.

              [00:00:00] The price for that appliance is one hundred and fifty euro.

              [00:00:00] Fifty dollars.

              [00:00:00] It would cost four hundred pesos.

              "Reference Number".

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] The reference number is four six two.

              [00:00:00] Could you give me a reference number, please?

              [00:00:00] The reference number for that item is five six two two.

              [00:00:00] Do you need a reference number?

              [00:00:00] Sure, four six eight three two.

              "Routing Number" - a nine-digit routing number for a bank account.

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] Could you give me your routing number?

              [00:00:00] And your routing number for your bank account.

              [00:00:00] My routing number is eight seven seven six three five five.

              [00:00:00] Routing number.

              [00:00:00] Zero two one two.

              [00:00:00] Your routing number ends with five two nine two?

              [00:00:00] Could you confirm your routing number for me?

              Incorrect use of this tag:

              [00:00:00] Eight nine four four zero two one two seven.

              "Zip Code" - 5 digit number associated with a mailing address.

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] And, finally, your zip code
              [00:00:00] One four six seven three.

              [00:00:00] Could you give me your zip code?

              [00:00:00] Could you confirm your zip code for me?

              [00:00:00] My zip code is eight.

              [00:00:00] Zip code?

              [00:00:00] Zero seven four.

              Incorrect use of this tag:

              [00:00:00] Eight nine four four zero.

              "Tax ID Number".

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] My Tax ID is zero seven six nine.

              [00:00:00] Could you confirm your Tax ID number for me?

              [00:00:00] And, finally, your Tax ID.

              [00:00:00] One two four eight three.

              [00:00:00] Could you give me your Tax ID number?

              [00:00:00] Tax ID.

              [00:00:00] Zero one one seven four.

              Incorrect use of this tag:

              [00:00:00] Your personal identification number, which is?

              Not related - The conversation is not about any kind of number (Nor amount, nor date, nor code, etc).

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] That? Is that the same person?
              [00:00:02] Yeah, I'm the same person. I just go back to you.

              [00:00:00] It just gonna be.
              [00:00:04] Perfect. Got you. I see you verified the account with the last fo*

              [00:00:00] All right. It looks like we verified the communication preferences.

              [00:00:00] We will need some information to complete the form.

              [00:00:00] Account.
              [00:00:01] Well, I went into the screen. I'm on the screen.

              [00:00:00] Patient. Tell me, do you have your?"

              Numbers without context - Audio contains numbers (digits) without context.

              Correct use of this tag - examples:

              The audio says:

              [00:00:00] Four five six eight.

              [00:00:00] Eleven forty nineteen zero zero thank you.

              [00:00:00] Sure five nine nine zero six seven O.

              [00:00:00] Zero.

              If you hear that someone instead of zero says "O" you should transcribe it as "O". You should NEVER transcribe it as "so" or "zero".

              Incorrect use of this tag:

              [00:00:00] Social is four six two one one zero six.


               

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